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HÄUFIG GESTELLTE FRAGEN

Du hast Fragen zu deiner Reservierung, bist allergisch auf bestimmte Stoffe oder Du bist Dir unsicher bzgl. der Einlösung deines Gutscheines? Kein Problem, unsere FAQ beantwortet sicher einen Großteil deiner Fragen. Sollten trotzdem noch Unklarheiten bestehen, erreichst Du uns natürlich auch telefonisch oder jederzeit über das Kontaktformular weiter unten.

  • What means of payment are accepted on site?
    We work cashless. We accept all major EC, debit and credit cards except American Express.
  • What should be considered when redeeming vouchers?
    We only redeem vouchers that you have printed out or brought with you. Subsequent settlement or payment is not possible.
  • How long are my vouchers valid?
    Our vouchers are valid for 3 years from the date of issue. An extension is not possible. At the end of this year, all vouchers purchased in 2020 will expire.
  • What payment options do I have to pay when making a reservation?
    Reservations are only possible with a credit card or cash deposit.
  • What are the cancellation fees when canceling a reservation?
    The cancellation fee is €100 for a dinner reservation and €15 for a breakfast reservation per person.
  • What are the deadlines for cancellations?
    Cancellations, reductions in the number of people or postponements are free of charge up to 24 hours before the reservation. For a group reservation of 6 people or more, the deadline is 48 hours.
  • How far in advance should I reserve?
    We book up well in advance for breakfast on Saturdays. However, we do offer a waiting list for our service times.
  • From how many people can the restaurant be booked exclusively?
    The restaurant can only be booked exclusively for groups of 12 or more.
  • Which dinner options are offered?
    The dinner menu is omnivorous, pescatarian, vegetarian, vegan possible but to be selected in advance.
  • What should be considered with regard to allergies and intolerances?
    Allergies and intolerances must be reported 24 hours in advance. Changes in the evening may be possible, but will incur a surcharge of €20.
  • Can I bring my kids to breakfast?
    Children are welcome at breakfast. However, prams should be registered in advance for reasons of space.
  • Do you offer an extra children's menu or a children's menu?
    No, we do not offer a dedicated children's meal or menu. But the little guests are sure to find something on the "big" menu ;-)
  • Can I bring my dog?
    Well-behaved and relaxed dogs are welcome, but should be registered shortly beforehand for reasons of space.
  • Can I bring my own wine to dinner?
    It is possible to bring your own wine. However, we charge a cork hero of 35€ per bottle.

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