FREQUENTLY ASKED QUESTIONS

Do you have questions about your reservation, are you allergic to certain substances or are you unsure about redeeming your voucher? No problem, our FAQ is sure to answer most of your questions. Should there still be any ambiguities, you can of course reach us at any time by telephone or via the contact form below.

How much does an evening at NeoBiota cost?

Wir bieten drei verschiedene Menügrößen an: 4-Gang Menü ohne Getränke 140€ (nur Di-Do) 6-Gang Menü ohne Getränke 175€ 8-Gang Menü ohne Getränke 195€ Ihr könnt dazu eine Getränkebegleitung wählen, diese enthält 0,1l pro Gang, Wasserflatrate und Kaffee/Tee am Ende des Menüs. Angeboten wird diese alkoholisch aber auch alkoholfrei. 4-Gang Getränkebegleitung 50€ 6-Gang Getränkebegleitung 70€ 8-Gang Getränkebegleitung 85€ Selbstverständlich könnt ihr aber auch individuell unsere offenen Weine oder aus unserer Flaschenkarte wählen.
What means of payment are accepted on site?

We work cashless. We accept all major EC, debit and credit cards except American Express.
Can I purchase vouchers on site?

Gerne könnt ihr Dienstag-Samstag von 10Uhr bis 19Uhr im Restaurant vorbeikommen und Gutscheine kaufen. Diese lassen sich flexibel an euer Budget anpassen und ihr spart euch die Versandkosten.
What should be considered when redeeming vouchers?

We only redeem vouchers that you have printed out or brought with you. Subsequent settlement or payment is not possible.
How long are my vouchers valid?

Our vouchers are valid for 3 years from the date of issue. An extension is not possible. At the end of this year, all vouchers purchased in 2020 will expire.
What payment options do I have to pay when making a reservation?

Reservations are only possible with a credit card or cash deposit.
What are the cancellation fees when canceling a reservation?

The cancellation fee is €100 for a dinner reservation and €15 for a breakfast reservation per person.
What are the deadlines for cancellations?

Cancellations, reductions in the number of people or postponements are free of charge up to 24 hours before the reservation. For a group reservation of 6 people or more, the deadline is 48 hours.
How far in advance should I reserve?

We book up well in advance for breakfast on Saturdays. However, we do offer a waiting list for our service times.
From how many people can the restaurant be booked exclusively?

The restaurant can only be booked exclusively for groups of 12 or more.
Which dinner options are offered?

The dinner menu is omnivorous, pescatarian, vegetarian, vegan possible but to be selected in advance.
What should be considered with regard to allergies and intolerances?

Allergies and intolerances must be reported 24 hours in advance. Changes in the evening may be possible, but will incur a surcharge of €20.
Do you offer a gluten-free or vegan breakfast?

We have a small selection of gluten-free and vegan breakfast dishes. Please let us know when you make your reservation so we can prepare. We would like to point out that we do not guarantee 100% gluten-free because we bake all breads/pastries ourselves and therefore cannot rule out cross-contamination due to the space available. (Even if you really try to keep everything separate)
Can I bring my kids to breakfast?

Children are welcome at breakfast. However, prams should be registered in advance for reasons of space.
Do you offer an extra children's menu or a children's menu?

No, we do not offer a dedicated children's meal or menu. But the little guests are sure to find something on the "big" menu ;-)
Can I bring my dog?

Well-behaved and relaxed dogs are welcome, but should be registered shortly beforehand for reasons of space.
Can I bring my own wine to dinner?

It is possible to bring your own wine. However, we charge a cork hero of 35€ per bottle.
Is the restaurant wheelchair accessible/barrier-free?

Our guest room is on the ground floor and can be accessed by wheelchair or similar. Unfortunately, our toilets are located in the basement and can only be reached via a spiral staircase.